Frequently asked questions
View our frequently asked questions
What is the typical timeframe for order delivery?
Most of our garments are custom-made, typically requiring up to four weeks for completion after an order is placed. Following production, the item is shipped to our Canadian hub, a process that may take 5 business days. Once received, orders are promptly dispatched on the same day using the most expedited delivery services. Purchases made from our ready to ship collection are available at hand and are dispatched within 48 hours.
Will I get updates on my order?
We send updates via email and SMS at each step. Check junk mail if emails are missed. You can also track that status of your in your account.
Can I get a refund on my order?
Since our outfits are made to order we can only offer partial refunds of up to 60%. Please refer to our refund policy here.
What customizations can I make with an outfit?
We provide outfit customizations and suggest reaching out to us to chat about the different options since each outfit comes with its own limitations.
Can I make my outfit in a modest style?
Absolutely, we can create a more modest style for you. We offer options such as adding/extending sleeves, lining, and covering low back and necklines. Feel free to reach out to us for assistance.
I want to cancel my order, how do I do this?
Please reach out to us promptly to cancel an order. We typically start production within 24 hours of receiving an order. There may be fees for cancellations, so we suggest informing us as soon as possible to avoid extra charges.
Do I need to pay international shipping fees or duties on my order?
No. All international shipping fees are covered by us and we don't pass the charges onto our customers.
Do you have a physical store?
We do not have a physical store. We function as an e-commerce business registered in Toronto, Canada.